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Terms of Service

Last Updated: November 4, 2025

1. Introduction and Acceptance

Welcome to GlennGPT, operated by aisamtal. These Terms of Service ("Terms") govern your access to and use of our AI chat service, available at glenngpt.se and glenngpt.aisamtal.se (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

These Terms apply to both individual users and business clients. We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitute acceptance of the modified Terms.

2. Service Description

GlennGPT provides AI-powered chat services through a web interface. The Service includes:

  • Access to AI language models hosted entirely in Sweden
  • Conversation history and data storage on Swedish servers
  • Multiple subscription tiers with varying usage limits
  • Swedish data residency and GDPR compliance

The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Account Registration and Security

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring your account information remains accurate and up-to-date

You must be at least 18 years old or have parental consent to use the Service. Accounts are for individual use unless you have a business subscription that explicitly allows multi-user access.

4. Subscription Plans and Billing

4.1 Subscription Tiers

We offer multiple subscription plans with different features and usage limits:

  • Free: Limited daily usage with basic features
  • Basic: Monthly subscription with increased usage limits
  • Pro: Monthly subscription with advanced features and higher limits
  • Max: Monthly subscription with premium features and highest limits

4.2 Payment Terms

Subscription fees are billed in Swedish Kronor (SEK) on a monthly basis. Payment is processed through our payment provider, Mollie, and is due immediately upon subscription or renewal.

By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis. Failure to pay may result in service suspension or termination.

4.3 Price Changes

We reserve the right to modify subscription prices with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals. You may cancel your subscription before the price change takes effect.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of the paid period.

5.2 Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within the first 14 days of your initial subscription, contact us at support@aisamtal.se for a full refund.

Refunds for subsequent billing periods are evaluated on a case-by-case basis and are not guaranteed. No refunds will be issued for partial months or unused portions of your subscription.

6. Acceptable Use Policy

When using the Service, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit harmful, abusive, or offensive content
  • Attempt to circumvent usage limits or security measures
  • Use automated systems to access the Service without authorization
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute access to the Service without permission
  • Use the Service to generate content for illegal purposes
  • Impersonate others or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

7. Intellectual Property Rights

7.1 Service Ownership

All intellectual property rights in the Service, including but not limited to software, designs, trademarks, and documentation, remain the property of aisamtal or our licensors. These Terms do not grant you any rights to our intellectual property except as explicitly stated.

7.2 Your Content

You retain all intellectual property rights to the content you input into the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely for the purpose of providing the Service.

7.3 AI-Generated Content

Content generated by the AI models in response to your prompts ("AI-Generated Content") is provided to you for your use. However, we cannot guarantee that AI-Generated Content is unique or does not infringe on third-party rights. You are responsible for reviewing and validating AI-Generated Content before use.

8. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

  • All data is stored and processed in Sweden
  • We comply with GDPR and Swedish data protection laws
  • Your conversations are not used to train AI models
  • We do not share your data with third parties except as disclosed in our Privacy Policy

For detailed information about our data practices, please review our Privacy Policy and GDPR Compliance page.

9. Service Availability and Support

9.1 Uptime

While we strive to maintain high service availability, we do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance when possible.

9.2 Support

Support is provided via email at support@aisamtal.se. Response times vary by subscription tier:

  • Free: Best effort support (2-5 business days)
  • Basic: Standard support (1-3 business days)
  • Pro: Priority support (1 business day)
  • Max: Premium support (same business day)

10. Limitation of Liability

To the maximum extent permitted by Swedish law:

  • The Service is provided "as is" without warranties of any kind, express or implied
  • We do not warrant that the Service will be error-free, secure, or uninterrupted
  • We are not liable for any indirect, incidental, consequential, or punitive damages
  • Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the six months preceding the claim
  • We are not responsible for the accuracy, reliability, or appropriateness of AI-Generated Content

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless aisamtal, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Content or use of AI-Generated Content

12. Third-Party Services

The Service integrates with third-party services, including but not limited to:

  • Berget AI: AI inference provider (Swedish)
  • Mollie: Payment processing (European)

Your use of these third-party services may be subject to their own terms and conditions. We are not responsible for the performance, availability, or practices of third-party services.

13. Termination

We may suspend or terminate your account at any time for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Extended periods of inactivity
  • Non-payment of subscription fees

Upon termination, your right to access the Service immediately ceases. We may delete your account data after termination, subject to our data retention policies and legal obligations.

Sections of these Terms that by their nature should survive termination (including but not limited to limitations of liability, indemnification, and dispute resolution) will continue to apply after termination.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles.

14.2 Dispute Resolution Process

In the event of any dispute arising from these Terms or the Service:

  1. Negotiation: The parties agree to first attempt to resolve the dispute through good-faith negotiation
  2. Mediation: If negotiation fails, the parties agree to attempt mediation before pursuing litigation
  3. Jurisdiction: If mediation is unsuccessful, disputes shall be resolved in the courts of Sweden, with exclusive jurisdiction in Stockholm District Court

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and aisamtal regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, or failures of third-party services.

16. Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@aisamtal.se
Support: support@aisamtal.se
Website: https://aisamtal.se

By using GlennGPT, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.